Privacy Policy

1. About Us

Tegas operates as an AI integration advisory practice serving logistics and fleet operations businesses in Malaysia. Our registered address is Unit 19-3, Menara Worldwide, Jalan Bukit Bintang, 55100 Kuala Lumpur. We can be reached by phone at +60 3 6203 8174 or by email at [email protected].

This policy applies to personal data collected through our website, enquiry forms, and in the course of delivering our advisory services. When we refer to "personal data" we mean information that identifies, or could identify, a living individual.

2. Data We Collect

We collect personal data only when there is a clear reason to do so. The categories we may hold include:

• Contact and identity data — name, job title, company name, phone number, and email address provided when you make an enquiry or engage our services.
• Operational data — information you share during a Dispatch Listening Visit or Co-Pilot Pilot engagement, such as route data, dispatch logs, or workflow descriptions. This data is used solely to produce your advisory brief.
• Communication data — records of correspondence between us, including emails and notes from advisory clinics.
• Website usage data — anonymised analytics data (pages visited, session duration) collected via standard web analytics tools.

We do not collect sensitive personal data such as identification card numbers, financial account details, or health information through our website.

3. How We Use Your Data

Personal data we hold is used for the following purposes:

• Responding to your enquiries and providing quotations for our services.
• Delivering contracted advisory services, including producing written briefs and conducting site visits.
• Sending relevant operational updates or service notices — never unsolicited marketing without your consent.
• Improving our website and understanding how visitors engage with our content.
• Complying with legal obligations, including those arising from JPJ or KKR regulatory guidance relevant to our clients.

4. Legal Basis for Processing

Under Malaysia's PDPA, we process personal data on the following grounds:

• Contractual necessity — where processing is needed to fulfil an engagement you have entered into with us.
• Consent — where you have expressly indicated agreement, such as when submitting an enquiry form.
• Legitimate interests — for website analytics and service improvement, provided these do not override your rights.
• Legal obligation — where we are required to retain or share data under applicable Malaysian law.

5. Data Sharing

Tegas does not sell personal data. We do not share your data with third parties for marketing purposes. In the normal course of delivering our services, data may be accessed by:

• Our advisory team and associates directly involved in your engagement.
• Technology service providers who host our website or provide secure document storage — under data processing agreements that meet PDPA standards.
• Regulatory authorities, if we are lawfully required to disclose information.

Any third parties we engage are bound to handle personal data with equivalent care and in a manner consistent with this policy.

6. Data Retention

We retain personal data only for as long as is necessary for the purpose it was collected, or as required by applicable law. As a general guide:

• Enquiry records are held for up to 12 months from last contact if no engagement follows.
• Engagement records — including written briefs and advisory memos — are retained for seven years from the close of an engagement, consistent with standard business record-keeping practice.
• Website analytics data is held in anonymised form and reviewed annually.

When data is no longer needed, it is securely deleted or anonymised.

7. Your Rights

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct any inaccurate or incomplete data.
• Withdraw consent where that is the basis on which we hold your data.
• Request that we limit how we use your data in certain circumstances.
• Lodge a complaint with the relevant Malaysian regulatory authority if you believe your rights have not been respected.

To exercise any of these rights, please contact us at [email protected] or by post to our address above. We will aim to respond within 21 days.

8. Cookies and Tracking

Our website uses cookies to remember your preferences and help us understand how visitors navigate our pages. Functional cookies are necessary for the site to operate correctly. Analytics cookies are set only where you have given consent. You may adjust your preferences at any time via the cookie notice on our homepage, or by reviewing our Cookie Policy.

9. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. These include encrypted data transmission, access controls for internal systems, and regular review of our security practices. However, no method of transmission over the internet is entirely without risk, and we encourage you to contact us by phone if you have concerns about the security of a particular communication.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The current version will always be posted on this page with the effective date shown at the top. Material changes will be communicated by email where we hold your contact details.

11. Contact

If you have any questions about this policy or wish to raise a data-related concern, please write to us at: